Terms and Conditions - Harrys Cleaners

Welcome to Harrys Cleaners. These Terms and Conditions govern your use of our services. By accessing or using our services, you agree to comply with and be bound by the following terms.

1. Introduction

Harrys Cleaners provides professional cleaning services to our valued customers. Please read these terms carefully before using our services.

2. Definitions

Service: Refers to the cleaning services provided by Harrys Cleaners.
Client: Any individual or entity that engages our services.
Agreement: The contract between Harrys Cleaners and the Client as defined by these Terms and Conditions.

3. Services Offered

Harrys Cleaners specializes in a variety of cleaning services, including but not limited to:

Residential cleaning
Commercial cleaning
Specialized carpet and upholstery cleaning
Deep cleaning services

All services are provided with the highest standards of quality and professionalism.

4. Booking and Appointments

Clients can book our services through our website or by contacting our customer service team. Upon booking, Clients will receive a confirmation email outlining the details of the appointment.

4.1. Scheduling

Appointments are scheduled based on availability. We recommend booking at least 48 hours in advance to secure your preferred time slot.

4.2. Rescheduling

Clients may reschedule their appointments by notifying us at least 24 hours before the scheduled time. Failure to do so may result in additional charges.

5. Payment Terms

Payment for services is due upon completion. We accept various payment methods, including credit cards, debit cards, and online payments.

Pricing: Our pricing is transparent, with no hidden fees. Prices are based on the type and size of the property, as well as the specific services requested.
Invoices: Clients will receive an invoice detailing the services provided and the total amount due.

6. Cancellations and Refunds

We understand that plans can change. If you need to cancel or reschedule your appointment, please notify us as soon as possible.

Cancellations: Free cancellations are accepted up to 24 hours before the appointment. Cancellations made within 24 hours may incur a fee.
Refunds: Refunds are provided in cases where the service was not performed to the client's satisfaction. Please contact our support team to initiate a refund request.

7. Liability

Harrys Cleaners strives to provide exceptional cleaning services. However, we cannot be held responsible for any damages arising from the use of our services beyond reasonable measures.

Property Damage: Clients are responsible for informing us of any fragile or valuable items before the service begins.
Lost Items: While we take precautions to prevent loss or damage, Harrys Cleaners is not liable for items lost or damaged during the cleaning process.

8. Privacy Policy

Your privacy is important to us. We collect and use personal information solely to provide and improve our services.

Data Collection: Information such as name, address, contact details, and payment information are collected when you book our services.
Data Usage: Your information is used to process bookings, communicate with you, and enhance our service offerings.
Data Protection: We implement robust security measures to protect your personal information from unauthorized access and breaches.

9. Responsibilities of the Client

Clients are expected to provide accurate information and ensure that the property is accessible for our cleaning personnel.

Access: Clients must ensure that keys or access codes are available if cleaning is to be performed when the property is unoccupied.
Preparation: Clients should remove personal items and inform us of any specific cleaning requirements.

10. Termination of Services

Harrys Cleaners reserves the right to terminate services if a client fails to comply with these Terms and Conditions or if the service environment becomes unsafe.

Non-Compliance: Failure to adhere to our policies may result in termination without a refund.
Safety: If the cleaning environment poses a safety risk to our personnel, we may discontinue services immediately.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Harrys Cleaners operates.

12. Amendments to Terms

Harrys Cleaners reserves the right to modify these Terms and Conditions at any time. Clients will be notified of any significant changes through our official communication channels.

13. Acceptance of Terms

By engaging the services of Harrys Cleaners, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.