Accessibility at Harrys Cleaners

At Harrys Cleaners we are committed to making our physical locations and online presence welcoming and usable for everyone. This accessibility statement describes our efforts to meet recognized accessibility standards, including our aim to conform with WCAG 2.1 AA. We strive to ensure that the Harrys Cleaners experience is inclusive — whether you visit a store in the accessible Harrys Cleaners area or interact with our digital services. Our approach combines staff training, technology choices, and ongoing testing to improve accessibility over time.

We maintain features designed to support people using assistive technologies. Our digital content is structured for compatibility with popular screen readers and other tools that assist people with visual or cognitive disabilities. In physical locations, team members receive guidance on providing accessible service and we support alternative formats on request. The Harry's Cleaners team reviews accessibility policies regularly and documents known limitations when they arise.

This statement covers the accessibility of our online content and in-store customer experience in the Harrys Cleaner network. We adopt a proactive testing regimen: manual checks, automated scans, and hands-on testing with assistive devices. We also monitor and update color contrast, keyboard focus order, and form labeling to reduce barriers. If you encounter an accessibility barrier when using our channels, we encourage you to notify us through our accessibility request process described below.

Technical measures and support

Our technical team implements features to improve accessibility across platforms. These include semantic HTML, ARIA roles when necessary, and consistent heading structures to aid navigation by screen readers. We prioritize compatibility with common assistive technologies and browsers, and we test keyboard navigation to ensure that all interactive elements are reachable without a mouse.

Key accessibility features at Harrys Cleaners include:

• Keyboard navigation: All primary controls are operable via keyboard and visible focus indicators are provided.
• Screen-reader support: Pages include descriptive labels, roles, and alt text so content is understandable when read aloud.
• Readable layouts: Clear font sizes, line lengths, and spacing are used to support legibility.
• Contrast and color: Visual design meets contrast recommendations to help users with low vision.

We also provide alternative formats and accommodations on request. If you need a document in a different format or assistance accessing services in an accessible Harrys Cleaners area, please ask. Our team is prepared to explain options and next steps.

Known limitations: despite our efforts to achieve WCAG 2.1 AA compliance, there may be areas that do not fully meet every criterion. For example, some legacy content and third-party tools can present difficulties for certain assistive technologies. When such issues are identified, we log them, prioritize fixes based on impact, and work with vendors to improve compatibility. We also perform regular audits and review feedback to maintain alignment with accessibility best practices.

Making ongoing improvements is part of our commitment. We update code, update content, and refine processes to reduce barriers. Staff training is refreshed periodically, and accessibility is included in procurement decisions so new services and tools are considered for accessibility early in their lifecycle. Harrys Cleaners accessibility is a continuous program, not a one-time project.

How to request assistance: to make an accessibility request or report a barrier, please use the accessibility request option available through our customer assistance channels or speak to staff in-store. We do not publish contact details in this statement, but we respond to requests via the established accessibility process and will acknowledge receipt and provide next steps. When you contact us, please include a description of the issue, the device and browser or assistive technology you were using, and any relevant location or service details to help us reproduce and resolve the problem.